Refund Policy

Our Commitment to Customer Satisfaction

At WingSnob, we are committed to providing our customers with the highest quality food and exceptional service. We understand that occasionally issues may arise with your order, and we want to make things right. This refund policy outlines the conditions and process for requesting refunds on food orders, catering services, and other purchases.

We strive to resolve all customer concerns promptly and fairly. If you are not completely satisfied with your WingSnob experience, please contact us immediately so we can address your concerns.

Refund Eligibility

To be eligible for a refund, your request must meet the following conditions:

Timeframe Requirements

• Dine-in orders: Report issues immediately before leaving the restaurant
• Takeout/Delivery orders: Contact us within 2 hours of order completion
• Catering orders: Report issues within 4 hours of scheduled delivery time
• Gift cards: Must be unused and reported within 30 days of purchase

Required Documentation

• Original order receipt or confirmation number
• Clear photos of the issue (if applicable)
• Contact information for follow-up
• Detailed description of the problem

Valid Reasons for Refunds

• Food safety concerns or contamination
• Incorrect order received
• Significantly delayed delivery (over 45 minutes past estimated time)
• Food quality issues (cold, overcooked, undercooked)
• Missing items from order
• Allergic reaction due to incorrect preparation

Non-Refundable Items and Services

The following items and situations are not eligible for refunds:

• Change of mind after food preparation has begun
• Dislike of taste or flavor (unless significantly different from menu description)
• Orders cancelled after preparation has started
• Promotional items and free samples
• Special occasion orders cancelled less than 24 hours in advance
• Catering orders cancelled less than 48 hours before scheduled delivery
• Orders affected by circumstances beyond our control (natural disasters, power outages)
• Partially consumed orders (unless the issue affects the entire order)
• Third-party delivery fees (when delivery is handled by external services)

How to Request a Refund

Follow these simple steps to request a refund:

Refund Processing

Payment Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/Debit Cards: 3-5 business days
• Cash payments: Immediate cash refund or store credit
• Gift cards: Store credit issued for the refund amount
• Online payments: 5-7 business days to original account

Processing Timeframes

Exchanges vs. Refunds

In many cases, we prefer to offer exchanges or store credit as an alternative to monetary refunds:

Damaged or Defective Items

We take special care in food preparation and packaging, but sometimes issues occur during delivery:

Immediate Action Required

• Take photos of packaging and food condition
• Do not consume damaged or contaminated food
• Contact us immediately at +1 212-219-0764
• Preserve packaging for potential inspection

Our Response

For damaged or defective items, we will:

• Provide immediate full refund or replacement
• Investigate with delivery partners if applicable
• Improve packaging procedures to prevent future issues
• Offer additional compensation for serious contamination concerns